Contact information

Last updated: 20 August 2026

Bel🩷ved Study Co. is committed to providing customers with clear, accurate and accessible information about our business, products, prices, fulfilment arrangements, shipping, returns and customer support.

We welcome enquiries about orders, products, delivery, returns, wholesale, author visits, educator training, community giving and other legitimate business matters.

Business Identity

Business name: Bel🩷ved Study Co.
Legal owner: Emma Tomlyn
Author name: Emma Ewer
ABN: 68 951 255 976
Business location: New South Wales, Australia
Email: belovedstudyco@outlook.com.au
Website: https://belovedstudyco.com

Bel🩷ved Study Co. is an Australian-owned publishing, creative and retail business operated by Emma Tomlyn.

Emma writes and publishes under the author name Emma Ewer. The name Emma Ewer is used publicly for books, author appearances, educational work and creative content.

Bel🩷ved Study Co. offers original books, apparel, gifts, educational resources and related products through belovedstudyco.com.

Official Contact Channels

Customer-support email:
belovedstudyco@outlook.com.au

Website contact form:
https://belovedstudyco.com/pages/contact

Email and the website contact form are our primary customer-support channels.

Bel🩷ved Study Co. does not currently publish a customer-support telephone number. Customers can contact us directly using the email address or contact form above.

Please do not send passwords, payment-card details, government identification or unnecessary sensitive information through email or the contact form.

Customer-Support Availability

Bel🩷ved Study Co. is a small Australian business operated from New South Wales.

We aim to respond as soon as reasonably possible during ordinary business days.

Response times may be longer during:

  • Weekends

  • New South Wales public holidays

  • Planned business closures

  • Author visits and community events

  • High-volume order periods

  • Unexpected health, family or operational circumstances

Customers are not required to contact a manufacturer or fulfilment partner themselves about a product purchased from Bel🩷ved Study Co. Please contact us first so we can review and assist with the issue.

Existing Order Enquiries

For help with an existing order, please include:

  • Customer name

  • Order number

  • Email address used at checkout

  • Product or products concerned

  • A clear description of the enquiry

  • Photographs where reasonably relevant

Providing this information helps us locate the correct purchase and respond efficiently.

Product Information

We take reasonable care to ensure that product pages contain accurate and current information, including where applicable:

  • Product name

  • Description

  • Images

  • Available colours and sizes

  • Materials

  • Dimensions or size information

  • Price

  • Currency

  • Availability

  • Production method

  • Made-to-order status

  • Estimated processing or delivery information

  • Relevant care instructions

Product photographs are intended to represent the product accurately. Colours may appear slightly different because of screen settings, lighting, production batches, printing processes or natural manufacturing variation.

Customers should read the complete product description and review available sizing or product information before purchasing.

If we identify a material error in a product listing or discover that an ordered product cannot be supplied as described, we will contact the affected customer and explain the available options.

Product Availability

Products displayed on the website may include:

  • Books and selected items held directly by Bel🩷ved Study Co.

  • Made-to-order apparel

  • Products produced by approved third-party production partners

  • Pre-order products where clearly identified

  • Limited or temporarily available products

Availability may change.

We do not intentionally accept payment for products we know we cannot supply.

If an unexpected availability or production issue affects an order, we will provide clear updated information and an appropriate solution.

Production and Fulfilment Transparency

Bel🩷ved Study Co. supplies products through more than one fulfilment method.

Books and selected products may be packed and dispatched directly by Bel🩷ved Study Co. in Australia.

Selected apparel and merchandise is made especially for each order and may be produced and dispatched by an approved third-party production and fulfilment partner.

Made-to-order products may be dispatched from Australia or another available production location, depending on the product, variant and current fulfilment capacity.

Products from the same order may arrive in separate parcels.

The use of a production or fulfilment partner does not remove Bel🩷ved Study Co.’s responsibility to customers for products purchased directly through belovedstudyco.com.

Pricing and Currency

Unless otherwise stated, prices displayed on belovedstudyco.com are shown in Australian dollars (AUD) when Australia is selected as the customer’s market.

The applicable product price, shipping charge and total amount payable are displayed before the customer completes checkout.

Prices may change, but confirmed orders will not ordinarily be repriced after payment except where:

  • The customer requests an approved order change

  • An obvious pricing or technical error has occurred

  • A refund, cancellation or other adjustment is required

  • A change is otherwise agreed with the customer

Any required taxes or charges included in the checkout total will be displayed before payment.

International customers may see market-specific pricing or currency depending on the country selected through the website.

A customer’s bank or payment provider may apply its own currency-conversion or international-transaction fees. These external charges are not controlled by Bel🩷ved Study Co.

Payment and Checkout Security

Bel🩷ved Study Co. uses Shopify to operate its online store and checkout.

Available payment methods are displayed during checkout and may vary by device, location and order.

Payment information entered at checkout is processed through the available secure payment providers. Bel🩷ved Study Co. does not ask customers to send full payment-card details through email, social media or the general contact form.

Customers should complete purchases only through the official checkout connected to:

https://belovedstudyco.com

If you receive a suspicious payment request claiming to represent Bel🩷ved Study Co., please contact us before making payment.

Order Confirmations

After a successful purchase, customers should receive an order confirmation through the contact information supplied at checkout.

Customers are responsible for checking that their:

  • Name

  • Email address

  • Delivery address

  • Products

  • Variants

  • Quantities

are correct.

If information is incorrect, contact us immediately. We cannot guarantee that an order can be changed after it enters production or dispatch.

Shipping Information

Shipping methods, available destinations and applicable charges are displayed during checkout.

Our Shipping Policy explains:

  • Australian and international delivery availability

  • Processing and production timeframes

  • Made-to-order fulfilment

  • Pre-orders

  • Shipping charges

  • Split deliveries

  • Tracking

  • Address corrections

  • Delivery delays

  • Lost or damaged parcels

  • Customs and international charges

The complete Shipping Policy is available at:

https://belovedstudyco.com/policies/shipping-policy

Shipping information displayed in our Merchant Center, product listings and checkout should remain consistent with the information published on our website.

Returns, Refunds and Consumer Guarantees

Our Returns & Refund Policy explains:

  • Change-of-mind requests

  • Made-to-order products

  • Incorrect sizing

  • Faulty, damaged or incorrect products

  • Return-postage responsibilities

  • Refund processing

  • Australian Consumer Law rights

The complete Returns & Refund Policy is available at:

https://belovedstudyco.com/policies/refund-policy

Please contact us before returning any item.

Because products may be supplied from different fulfilment locations, the address printed on a parcel may not be the correct return address.

Do not send a return until Bel🩷ved Study Co. has provided the applicable return instructions.

Nothing in our policies excludes, restricts or modifies rights that cannot lawfully be excluded under the Australian Consumer Law.

Damaged, Faulty, Incorrect or Missing Products

If an order arrives damaged, faulty, incomplete or materially different from what was ordered, contact us as soon as reasonably possible.

Please include:

  • Customer name

  • Order number

  • Product affected

  • Description of the problem

  • Photographs of the product

  • Photographs of the packaging and shipping label where relevant

Please keep the product and packaging while the issue is assessed.

Depending on the circumstances and applicable consumer rights, an appropriate remedy may include repair, replacement, refund or another solution.

Contacting Us About Delivery

For delivery, tracking, delayed-parcel or missing-parcel enquiries, please include:

  • Customer name

  • Order number

  • Delivery postcode

  • Product affected

  • Tracking number, where available

  • A description of the issue

Some orders arrive in more than one parcel. Please review all dispatch notifications before reporting an item as missing.

Returns and Business Address Privacy

Bel🩷ved Study Co. operates from New South Wales, Australia.

A private residential address is not published as a general customer-service or return address.

Where a physical return or correspondence address is required for a legitimate transaction, the appropriate address and instructions will be supplied directly to the affected customer.

This does not limit any information that Bel🩷ved Study Co. is legally required to provide or verify through Shopify, payment providers, Google Merchant Center, government agencies or other authorised services.

Reviews and Endorsements

Customer reviews, professional feedback and reviewer information must be presented honestly.

Bel🩷ved Study Co. does not intentionally publish fabricated reviews or star ratings.

Where professional or community reviewers have contributed feedback to a particular book or resource, that participation relates to the identified project. It does not mean that every reviewer endorses every product sold by Bel🩷ved Study Co.

Bel🩷ved products do not replace individual medical, therapeutic, educational, legal or other professional advice.

Intellectual Property and Product Authenticity

Bel🩷ved Study Co. sells original books, artwork, apparel designs, resources and creative products developed by or authorised for the business.

Some products are manufactured or fulfilled by third-party partners, but the applicable Bel🩷ved artwork, characters, collection names and written content remain subject to relevant intellectual-property rights.

We do not knowingly offer counterfeit products or falsely claim affiliation with another brand.

Third-party trademarks and intellectual property remain the property of their respective owners.

Wholesale Enquiries

Wholesale enquiries are welcomed from suitable:

  • Independent and Christian bookshops

  • Children’s and gift boutiques

  • Schools and libraries

  • Churches and children’s ministries

  • Allied health and disability-support providers

  • Educational and community organisations

Please include:

  • Business or organisation name

  • Contact person

  • Location

  • Website or social-media details

  • Products of interest

  • Estimated opening quantity

  • Intended sales channel

Wholesale email: belovedstudyco@outlook.com.au

Wholesale information is available at:

https://belovedstudyco.com/pages/wholesale-stock-bel-ved

Author Visits, Events and Educator Training

Emma Ewer welcomes suitable enquiries regarding:

  • Author visits

  • School and preschool programs

  • Specialised education settings

  • Book Week

  • Church and children’s ministry sessions

  • Library and community events

  • Made on Purposeâ„¢ readings

  • Educator training

  • Accessibility consultation

  • Program development

Please include the organisation, location, preferred dates, approximate group size, requested service and relevant accessibility considerations.

Enquiry email: belovedstudyco@outlook.com.au

Information is available at:

https://belovedstudyco.com/pages/author-visits-events-and-educator-training

Community Giving

Schools, churches, libraries, specialised education settings and community organisations experiencing genuine financial barriers may enquire about available community-giving pathways.

Support is not guaranteed and depends on current capacity, need, timing, location and alignment with the purpose of Bel🩷ved Study Co.

Community-giving information is available at:

https://belovedstudyco.com/pages/community-giving

Accessibility

Accessibility is hospitality—it is not optional.

If you require information in a clearer format or need an alternative communication arrangement to make an enquiry, please explain what would be helpful.

We will make reasonable efforts to support accessible communication.

Privacy and Responsible Data Collection

Information provided through our website, checkout, email or contact form is handled according to our Privacy Policy.

Our Privacy Policy is available at:

https://belovedstudyco.com/policies/privacy-policy

We ask customers to provide only the information reasonably required to:

  • Process and deliver an order

  • Provide customer support

  • Prevent fraud

  • Meet legal obligations

  • Respond to an enquiry

  • Provide a requested service

Bel🩷ved Study Co. will not ask customers to provide unnecessary sensitive information as a condition of ordinary shopping.

Terms of Service

The terms governing use of the website and purchases made through belovedstudyco.com are available at:

https://belovedstudyco.com/policies/terms-of-service

Legal Notice

Our Legal Notice provides further information about the business, Australian Consumer Law, intellectual property and website operation.

It is available at:

https://belovedstudyco.com/policies/legal-notice

Reporting an Error or Concern

If you identify:

  • Incorrect product information

  • A broken link

  • An inaccurate price

  • A checkout problem

  • Conflicting policy information

  • Misleading or unclear content

  • A privacy or security concern

  • Suspected misuse of the Bel🩷ved Study Co. name

please contact:

belovedstudyco@outlook.com.au

We will review legitimate reports and correct material errors where appropriate.

Formal Business Details

Bel🩷ved Study Co.
Legal owner: Emma Tomlyn
Public author name: Emma Ewer
ABN: 68 951 255 976
Email: belovedstudyco@outlook.com.au
Website: https://belovedstudyco.com
Business location: New South Wales, Australia
Country: Australia

Bel🩷ved Study Co. is an Australian-owned Christian publishing, creative and retail business serving children, families, educators, churches and communities.

Thank you for supporting our small business and the stories, resources and products growing through it.