Shipping Policy

Last updated: 20 August 2026

This Shipping Policy explains how orders placed through belovedstudyco.com are processed, produced, dispatched and delivered.

Bel🩷ved Study Co. supplies a combination of:

• Books and selected products held directly by us in Australia

• Apparel and other products made especially for each order by third-party production and fulfilment partners

• Pre-order products where clearly identified on the applicable product page

Because products may be supplied from different locations, processing times, delivery estimates, shipping charges and parcel tracking can vary between items. Products from the same order may arrive separately.

Where We Deliver

Bel🩷ved Study Co. primarily delivers to addresses within Australia.

International delivery may be available for selected products and destinations. Available countries, delivery options and shipping charges will be displayed during checkout.

If no delivery option appears for your address, we are not currently able to ship that order to the selected destination.

Order Processing

Orders are processed during ordinary business days in New South Wales, excluding weekends and public holidays.

Processing time begins after:

• Your order has been successfully placed

• Payment has been authorised

• Any required order information has been received

• Automated fraud or payment checks have been completed

• Production has commenced where the product is made to order

Orders containing different product types may have different processing and delivery timeframes.

Books and In-Stock Products

Books and other products held directly by Bel🩷ved Study Co. are generally prepared for dispatch within 2–5 business days.

This is the handling period before the parcel is given to the delivery carrier. Carrier transit time begins after dispatch.

Processing may take longer during:

• New releases

• Promotional periods

• High-volume order periods

• Public holidays

• Planned business closures

• Unexpected supply, health or operational disruptions

If a significant delay affects your order, we will provide updated information as soon as reasonably possible.

Made-to-Order and Print-on-Demand Products

Selected Bel🩷ved Study Co. apparel and merchandise is produced especially for each customer after an order is placed.

Unless a different estimate appears on the applicable product page, please allow approximately 10–17 days from order placement for production and delivery.

This estimate includes production and expected delivery time. It is not a guaranteed arrival date.

Made-to-order products may be produced and dispatched by an approved third-party production or fulfilment partner. Depending on the product and current production allocation, an item may be dispatched from Australia or another available production location.

Production location may vary according to product availability, garment type, selected variant and fulfilment capacity.

Pre-Orders

Products offered for pre-order will be clearly identified on the relevant product page.

The product page will provide the expected release, production or dispatch period available at the time the order is placed.

Pre-order dates are estimates and may change because of printing, manufacturing, freight, customs or other circumstances outside our reasonable control.

If a significant change affects a pre-order, we will provide updated information and explain the available options.

If a pre-order product and an available product are purchased together, the items may be dispatched separately or held until they can be dispatched according to the arrangements displayed at checkout or communicated after purchase.

Delivery Estimates

Any delivery timeframe displayed on our website, at checkout, in an order confirmation or in tracking information is an estimate unless expressly stated otherwise.

Estimated delivery time may be affected by:

• Destination and postcode

• Product type

• Production location

• Carrier availability

• Public holidays and peak delivery periods

• Weather and natural events

• Customs or border processing

• Industrial action

• Incorrect or incomplete delivery information

• Other circumstances outside our reasonable control

We do not guarantee delivery on a particular date unless we have expressly agreed to that date in writing.

Where no specific delivery date has been agreed, orders will be supplied within a reasonable time.

Shipping Charges

Available shipping methods and charges are calculated and displayed at checkout before payment is completed.

Shipping charges may depend on:

• Products ordered

• Number of items

• Parcel size and weight

• Delivery address

• Destination country

• Production or fulfilment location

• Available carrier services

Where products are supplied from different locations, shipping charges may reflect the separate fulfilment requirements of those products.

Customers can review the applicable shipping charge before completing their purchase.

Split Deliveries

An order may arrive in more than one parcel when it contains:

• A book or product held directly by Bel🩷ved Study Co.

• Made-to-order apparel

• Products supplied by different fulfilment locations

• Pre-order and currently available products

• Items with different production timeframes

Separate parcels may have different tracking numbers and arrival dates.

Receiving one parcel does not necessarily mean the complete order has been delivered. Please review your dispatch notifications before reporting an item as missing.

Tracking

Tracking information will be provided where it is available.

Once a tracked parcel has been dispatched, the customer may receive an email containing:

• The carrier

• Tracking number

• Tracking link

• Products included in that parcel

Tracking information may take some time to update after a shipping label is created or after the carrier receives the parcel.

Some delivery services or destinations may provide limited tracking.

Delivery Addresses

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please check the following carefully:

• Recipient’s full name

• Street address

• Unit or apartment number

• Suburb or town

• State or region

• Postcode

• Country

• Contact details where requested

If you notice an error after placing an order, contact us immediately.

We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after:

• An order enters production

• A shipping label is created

• A parcel is packed

• A parcel is dispatched

Bel🩷ved Study Co. is not responsible for additional delivery costs caused by an incorrect, incomplete or outdated address supplied by the customer, except where responsibility cannot lawfully be excluded.

Authority to Leave and Safe-Drop Deliveries

Some carriers may offer authority-to-leave or safe-drop delivery.

Where the customer, carrier or delivery service authorises a parcel to be left unattended, responsibility for the parcel after delivery will be considered according to the circumstances, available tracking evidence and applicable law.

Customers should select a secure delivery address and review any carrier delivery preferences carefully.

Attempted, Refused and Unclaimed Deliveries

If delivery cannot be completed, the carrier may:

• Attempt redelivery

• Leave collection instructions

• Deliver the parcel to a collection point

• Return the parcel to the sender or fulfilment location

Customers are responsible for monitoring available tracking information and collecting parcels within the carrier’s stated timeframe.

If a parcel is returned because it was refused, unclaimed or addressed incorrectly, please contact us.

Additional shipping charges may apply before an eligible order can be resent, except where the delivery problem was caused by Bel🩷ved Study Co., a product fault, or another circumstance for which we are legally responsible.

Delivery Delays

If we become aware that an order cannot be supplied within the stated estimate or within a reasonable time, we will provide clear updated information where reasonably possible.

Depending on the circumstances, available solutions may include:

• A revised production or delivery estimate

• Dispatching available items separately

• Offering an alternative product with the customer’s agreement

• Cancelling an unavailable item

• Providing a refund where required or otherwise appropriate

Carrier delays do not automatically mean a parcel is lost. We may ask customers to allow the carrier’s reasonable investigation period before another remedy is arranged.

Nothing in this section limits any right or remedy available under the Australian Consumer Law.

Lost or Missing Parcels

If tracking has not updated for an unusual period, the estimated delivery window has passed, or a parcel appears to be missing, please contact us as soon as reasonably possible.

Please provide:

• Customer name

• Order number

• Delivery address

• Products affected

• Tracking number, where available

• A brief description of the issue

We may need to investigate with the delivery carrier or fulfilment partner before confirming the appropriate solution.

If an order cannot be supplied or delivered within a reasonable time, we will provide an appropriate solution consistent with our obligations under the Australian Consumer Law.

Parcels Marked as Delivered

If tracking shows that a parcel was delivered but you cannot locate it:

1. Check the delivery address used for the order.

2. Check entrances, verandas and other safe-drop locations.

3. Ask members of your household or workplace.

4. Check with neighbours or building management where appropriate.

5. Review any photograph or delivery information supplied by the carrier.

6. Contact the carrier where their process allows.

7. Contact Bel🩷ved Study Co. if the parcel remains missing.

We will review the available information and assist with an investigation where appropriate.

Damaged Parcels or Missing Items

If an order arrives damaged, incomplete or with an incorrect product, contact us as soon as reasonably possible.

Please provide:

• Customer name

• Order number

• Description of the issue

• Products affected

• Photographs of the product

• Photographs of the outer packaging

• Photograph of the shipping label where relevant

Please keep the product and packaging while the issue is assessed. Do not dispose of an affected item or return it without receiving instructions.

Depending on the circumstances and applicable consumer rights, an appropriate solution may include replacement, refund or another remedy.

International Orders

Where international delivery is available, estimated delivery times may be longer than Australian delivery estimates.

International orders may be affected by:

• Customs processing

• Border inspections

• Local carrier delays

• Import restrictions

• Duties, taxes and clearance charges

The customer is responsible for checking whether the ordered products can legally be imported into the destination country.

Customs duties, import taxes, brokerage charges or other fees imposed by the destination country are generally the responsibility of the recipient unless checkout expressly states otherwise.

Bel🩷ved Study Co. does not control customs authorities and cannot guarantee clearance time.

If an international parcel is refused, unclaimed or returned because required duties or charges were not paid, any refund or reshipping arrangement will be assessed according to the circumstances and applicable law. Original shipping charges and return costs may be deducted where legally permitted.

Order Changes and Cancellations

Contact us immediately if you need to request an order change or cancellation.

We cannot guarantee that changes or cancellations will be possible after:

• Payment has been processed

• An order has entered production

• A made-to-order item has been submitted to a fulfilment partner

• A shipping label has been created

• An order has been dispatched

Made-to-order products begin production specifically for the customer and may not be eligible for cancellation or change-of-mind cancellation after production begins.

This does not limit rights relating to faulty, damaged, incorrectly supplied or otherwise non-compliant products under the Australian Consumer Law.

Returns and Refunds

Returns, exchanges, faulty products and refunds are governed by our Returns & Refund Policy.

Please contact us before returning a product because Bel🩷ved orders may be supplied from different fulfilment locations.

Do not send a return to the address printed on a parcel without first receiving return instructions.

Australian Consumer Law

Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this Shipping Policy excludes, restricts or modifies any right or remedy that cannot lawfully be excluded.

If Bel🩷ved Study Co. cannot supply an order by an agreed date or within a reasonable time, or if a product is lost, damaged, faulty, incorrectly supplied or does not match its description, the customer may be entitled to an appropriate remedy depending on the circumstances.

Contact Us

For questions about processing, production, shipping, tracking or delivery, please contact:

Bel🩷ved Study Co.
Owned and operated by Emma Tomlyn, who writes and publishes under the author name Emma Ewer
ABN: 68 951 255 976
Email: belovedstudyco@outlook.com.au
Website: belovedstudyco.com
Location: New South Wales, Australia

Please include your order number when contacting us about an existing purchase.

We aim to respond as soon as reasonably possible during normal business days.