Refund policy

Returns & Refund Policy

Last updated: 15 August 2026

At Bel🩷ved Study Co., we take care in selecting, creating and supplying products we hope you will love.

This policy explains how returns, exchanges and refunds are handled when shopping at belovedstudyco.com.

Nothing in this policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law.

Change-of-Mind Returns

For eligible products, Bel🩷ved Study Co. may accept a change-of-mind return when you contact us within 14 days of receiving your order.

To be eligible, the product must be:

unused, unworn and unwashed

in its original condition

returned with any original tags or packaging where reasonably applicable

accompanied by proof of purchase.

Please contact belovedstudyco@outlook.com.au before returning an item.

Return Shipping for Change of Mind

Customers are responsible for all return postage costs for change-of-mind returns and exchanges.

Bel🩷ved Study Co. does not provide prepaid return labels or reimburse return postage for change-of-mind purchases.

Original shipping charges are also non-refundable for change-of-mind returns.

We recommend using a tracked shipping service when returning an item, as Bel🩷ved Study Co. cannot be responsible for parcels lost or damaged while being returned to us.

Print-on-Demand & Made-to-Order Products

Some Bel🩷ved Study Co. apparel and merchandise is produced specifically for you after your order is placed.

Because these products are made to order, change-of-mind returns or exchanges are generally not available once production has commenced.

This includes selecting the wrong size, colour or design where the product supplied correctly matches the order placed.

Please review product descriptions and available size guides carefully before ordering.

This change-of-mind restriction does not apply where a made-to-order product is faulty, damaged, incorrectly supplied or otherwise fails to meet a consumer guarantee under Australian Consumer Law. The ACCC has specifically warned businesses not to use “made to order” exclusions to remove consumers’ rights for genuinely faulty goods.

Incorrect Size

Where the correct product and size were supplied according to the order placed, selecting an incorrect size is generally considered a change of mind.

For eligible stocked products, we may approve an exchange subject to product availability. The customer is responsible for return postage and any applicable postage for the replacement item.

Print-on-demand or made-to-order apparel may not be eligible for size exchanges because a new product would need to be manufactured.

If we supplied a different size from the size ordered, please contact us as this will be treated as an incorrectly supplied item rather than a change-of-mind return.

Faulty, Damaged or Incorrect Products

Please contact us if you believe your product:

arrived damaged

is faulty

is materially different from its description

is missing an item

is the wrong product, colour or size due to a fulfilment error

otherwise fails to meet an applicable consumer guarantee.

Email:

belovedstudyco@outlook.com.au

Please include your order number, a description of the problem and photographs where they are reasonably helpful for us to assess the issue.

Bel🩷ved Study Co. may reasonably assess the product before determining the appropriate remedy.

Depending on the circumstances and the requirements of Australian Consumer Law, an appropriate remedy may include a repair, replacement, refund or other remedy. The applicable remedy can depend on whether a problem is major or minor.

Return Shipping for Faulty Products

For products that can easily be posted, customers may initially be asked to return the product to us or to the relevant fulfilment location.

If the product is confirmed to have a problem covered by Australian Consumer Law, Bel🩷ved Study Co. will reimburse reasonable return postage or transport costs where required by law.

Please keep your postage receipt.

For products that are large, heavy or otherwise difficult to return, different arrangements may apply.

This section does not apply to change-of-mind returns, where return postage remains the customer's responsibility.

Refunds

Once an approved return has been received and assessed, we will let you know the outcome.

Where a refund is approved, it will generally be issued to the original payment method.

Your bank or payment provider may require additional time to process and display the refund after it has been issued.

Original Shipping Charges

For ordinary change-of-mind returns, original shipping charges are not refundable.

Where a product fails to meet a consumer guarantee, shipping or delivery costs will be handled consistently with your rights under Australian Consumer Law.

Sale & Promotional Products

Sale or promotional products are subject to the same Australian Consumer Law protections as full-price products.

We may choose not to accept change-of-mind returns on clearly identified final-sale products, but this does not remove your rights where a product is faulty or otherwise fails to satisfy a consumer guarantee.

Gifts

If a product was purchased as a gift, proof of purchase may still be required before we can process a return, exchange or consumer-guarantee claim.

Where a change-of-mind return is accepted, any refund will normally be issued through the original transaction unless otherwise agreed.

Returns Sent Without Approval

Please contact us before posting a return.

This helps ensure we provide the correct return instructions, particularly because some Bel🩷ved Study Co. products are fulfilled from different locations.

Sending an item to an address shown on the parcel without first contacting us may result in delays.

Australian Consumer Law

Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

Bel🩷ved Study Co. does not use this policy to remove or limit those rights.

Consumers are not automatically entitled to a refund simply because they change their mind, find an item cheaper elsewhere or decide they no longer want it. Businesses may set their own conditions for voluntary change-of-mind returns.

For returns, refunds or questions about an order, please contact:

Bel🩷ved Study Co.

Emma Tomlyn

ABN 68 951 255 976

belovedstudyco@outlook.com.au

belovedstudyco.com

Australia